Sloterbaik Privacy Policy – Personal Data Protection for Malaysian Members

Sloterbaik ("we", "platform") take our responsibility to protect the privacy of every member and user of our platform seriously. This Privacy Policy explains in detail how we collect, process, store, share, and protect your personal information when you use sloterbaik's services — including the website, mobile applications, and all related communication channels.

This policy applies to all users who visit sloterbaik.bet, register as a member, make deposits or withdrawals, use our customer support services, or interact with our platform in any way. By using Sloterbaik's services, you agree to the data processing practices described in this Privacy Policy.

Sloterbaik collects various categories of personal information depending on how you interact with our platform. The following is a summary of the data we may collect:

Sloterbaik collects your personal information through the following channels:

3.1 Information You Provide Directly

• Account registration form – name, email address, phone number, date of birth.
• Identity verification (KYC) process – upload a government-issued ID such as your MyKad or passport.
• Payment information – Malaysian bank account details or e-wallet information for processing deposits and withdrawals.
• Support communications – information you provide when contacting our support team.
• Feedback forms and surveys – opinions and reviews you share voluntarily.

3.2 Automatically Collected Information

• Server log data – IP address, access times, pages visited, and related technical data.
• Cookies and tracking technologies – to improve user experience and platform security.
• Activity records – all actions taken on the platform, including betting, casino games, and transactions.

Sloterbaik uses your personal data solely for the following legitimate and stated purposes:

• Account management: Creating, maintaining, and processing your member account, including identity verification.
• Transaction processing: Processing deposits via DuitNow, FPX (Maybank2u, CIMB Clicks, RHB, Public Bank), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay; as well as withdrawals in Malaysian Ringgit (MYR).
• Security and fraud prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Service communications: Sending important notifications related to your account, transactions, and policy changes.
• Customer support: Handling complaints and enquiries, and providing technical assistance.
• Legal compliance: Complying with Malaysian legal requirements, including PDPA 2010 and anti-money laundering (AML) regulations.
• Platform improvements: Analysing usage patterns (anonymised) to improve Sloterbaik's products and services.
• Marketing (with consent): Sending promotional information, bonuses, and special offers where you have given consent to receive marketing communications.

sloterbaik does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share data in the following limited circumstances:

• Payment service providers – a licensed payment gateway that processes your DuitNow, FPX, and Malaysian e-wallet transactions. Data is shared only to the extent necessary to complete each transaction.
• Platform technology provider – casino gaming software companies that supply the games (these third parties are bound by strict confidentiality agreements).
• Legal requirements – where required by court order, police investigation, or applicable Malaysian legal requirements.
• Security protection – with fraud prevention agencies where necessary to protect the security of the platform and other members.
• Corporate matters – in the event of a merger, acquisition, or sale of company assets, data may be transferred to a successor entity with appropriate notice given to members.

6.1 Retention Period

Sloterbaik retains your personal data only for as long as necessary to fulfil the stated purposes, or as required by Malaysian law:

• Active account data: For the duration your account remains active, plus 5 years after account closure (AML requirements).
• Financial transaction records: Minimum 7 years in accordance with Malaysia's Companies Act and tax regulations.
• Support communication records: 2 years from the date of last interaction.
• Technical log data: 90 days for general logs; 12 months for security logs.

6.2 Security Measures

We have implemented the following technical and organisational measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for data stored in our databases.
• Role-based access control (RBAC) — only authorised staff may access member data.
• Real-time security threat monitoring, 24/7.
• Regular penetration testing and security audits conducted by independent third parties.
• Cybersecurity awareness training for all sloterbaik staff.

In certain circumstances, your personal data may be transferred to or processed outside Malaysia — for example, when using international casino gaming platforms or global server infrastructure. sloterbaik ensures that all cross-border data transfers are protected by:

• Data processing agreements requiring data protection standards equivalent to Malaysia's PDPA 2010.
• Use of infrastructure that meets internationally recognised security standards.
• Appropriate safeguards such as standard contractual clauses for data transfers to countries without adequate data protection standards.

The Sloterbaik website uses cookies and similar tracking technologies to enhance the user experience, ensure security, and analyse platform performance. The following are the categories of cookies we use:

You can manage your cookie preferences through your web browser settings at any time. Disabling certain cookies may affect the functionality of some platform features.

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you as a Sloterbaik member have the following rights regarding your personal data:

Sloterbaik does not knowingly collect personal data from individuals under the age of 18. Our platform is intended for adult users only. Should we discover that we have inadvertently collected data from anyone under 18, we will take immediate steps to delete that data and close the account in question.

If you believe your child under the age of 18 has registered an account with Sloterbaik, please contact us immediately at privacy@sloterbaik.bet so we can take appropriate action without delay.

The Sloterbaik platform may contain links to or integrations with third-party services, such as casino game providers, payment gateways (DuitNow, FPX, TnG eWallet, GrabPay), or esports streaming platforms. Sloterbaik is not responsible for the privacy practices of any such third-party websites or services.

We encourage you to read the privacy policy of each third-party platform you use. Clicking on a third-party link means you are leaving the environment protected by Sloterbaik's Privacy Policy.

While sloterbaik takes every precaution to protect your data, no system is 100% immune to breaches. In the event of a data breach that affects your rights and freedoms:

• We will notify affected members within 72 hours of a breach being detected.
• The notification will include: the nature of the breach, data potentially affected, actions already taken, and steps you can take to protect yourself.
• Sloterbaik will report material breaches to the relevant authorities in accordance with Malaysian legal requirements.
• We will provide a dedicated channel for breach-related enquiries, accessible 24/7.

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact Sloterbaik's Data Protection Officer (DPO):

This policy was last updated on 1 January 2026. Any material changes will be communicated to members via their registered email and in-platform notifications.